Upload and reuse media
A shared library for the images, videos and documents you send. Upload once, use anywhere — template headers, broadcast headers, and attachments in Chatbox.
Steps
-
In the sidebar, open Channels → WhatsApp → Media.
The library is shared across every number on your account. -
Click Upload and pick your files. New folder beside it keeps a large library sorted.
The All / Images / Videos / Audio / Docs filters narrow a full library quickly. -
Use them: anywhere Wap2b asks for a picture or document you can pick from the library instead of uploading again.
Each file shows its size — the number to check against the limits below.
What WhatsApp accepts
These are WhatsApp's limits, not ours. A file outside them is refused at send time even if it uploads fine.
| Type | Formats | Maximum size |
|---|---|---|
| Image | JPEG, PNG | 5 MB |
| Video | MP4, 3GPP | 16 MB |
| Audio | AAC, AMR, MP3, MP4 audio, OGG | 16 MB |
| Document | PDF, Word, Excel, PowerPoint, plain text | 100 MB |
No HEIC, no WebP
Photos straight off an iPhone are usually HEIC and will not send. Export as JPEG first. WebP images from a website are also rejected.
Getting images right
- Compress before uploading. A 4 MB photo squeezes under the limit but is slow on a phone with poor signal. Under 1 MB is a good target.
- Landscape works best for template headers. Portrait images get cropped in ways you cannot control.
- Keep text out of the image. It cannot be resized, translated or read by a screen reader, and it is the first thing to become unreadable on a small screen. Put the words in the message body.
Documents
The filename is what the customer sees before they open it. invoice-10428.pdf is
useful; Scan_20260721_final_v3(2).pdf is not. Rename before uploading.
Where media is used
- Template headers. You upload a sample when creating the template; the real file is chosen per send. See Create and submit a template.
- Broadcast headers. If your template has a media header, each broadcast picks the actual file. See Send your first broadcast.
- Chatbox attachments. Inside an open 24-hour window you can send any supported file directly.
If something goes wrong
- "Unsupported file type". Check the table above. HEIC and WebP are the usual culprits.
- It uploaded but will not send. Almost always size. The library accepts more generously than WhatsApp delivers.
- The image looks wrong in the message. Aspect ratio. Try a landscape crop.
- A file you deleted is still on old messages. Messages already delivered are not affected — they were sent to WhatsApp at the time.