Invoices, receipts and refunds
Every top-up you make is on Orders, with its documents attached.
Invoice or receipt?
Two different documents, and accounts departments want different ones.
Receipt — proof you paid. Available for every paid order, always. Enough for expense claims and personal records.
Invoice — the accounting document, carrying an invoice number. On Indian accounts it also carries the GST breakdown, and it is what you need to claim input tax credit. Available once the order has been invoiced. This is the one your accountant wants.
Download either from the order's row on Orders.
Getting the invoice in your business's name
Indian accounts: add your GSTIN before you pay. On Recharges there is a GSTIN field; it is checked as you type, and only a verified GSTIN is used.
Accounts in every other currency have no GSTIN field and no GST line — the invoice is issued for the amount you paid, which is also the amount credited.
Adding it later does not fix an old invoice
An invoice already issued cannot be reissued against a GSTIN supplied afterwards. Enter it before the payment, not after.
Once entered and verified, it is remembered for later top-ups.
Reading an order
| On the row | Meaning |
|---|---|
| Amount | What you actually paid — base plus GST where it applies |
| incl. GST | Indian accounts only. The payment included 18% GST; the base is what reached your balance |
| Invoice number | The invoice reference |
| Invoice pending settlement | Paid and credited; the invoice number is not issued yet. It will be. |
On Indian accounts the amount paid and the amount credited differ: pay ₹1,180 and ₹1,000 reaches your balance, the rest being tax. In every other currency the two are the same number. See Add funds.
Refunds
The full policy is on the refunds page. In short:
- Balance is prepaid and non-refundable as a general rule — it is spent on messaging, not held on deposit.
- Failed message sends are refunded automatically. The message charge comes back and a small failed-attempt fee is taken instead. You do not have to ask. See A message failed.
- Broadcasts and AI replies that never send are refunded on the same basis.
- Exceptions exist. If something genuinely went wrong at our end, open a ticket. We would rather look at it than have you assume the answer is no.
Refunds appear in Wallet as their own credit row.
If something goes wrong
- The invoice button is not there. The order is not invoiced yet — you will see invoice pending settlement. The receipt is available meanwhile.
- The invoice has no GSTIN on it. It was not supplied and verified before payment. Add it on Recharges for future top-ups.
- The download does nothing. A pop-up blocker. Allow pop-ups for this site and try again.
- An order is missing. Payments appear once confirmed by the payment provider. If money left your account and no order exists after a few minutes, open a ticket with the payment reference.
- You need a consolidated statement. Export from Wallet, or ask us.