Add funds to your balance

Wap2b is prepaid. You put money into a balance and messages are charged against it as you send them. There is no subscription and nothing to cancel — just a 0.99% platform fee withheld from each top-up, and a monthly minimum spend that everything you send counts toward. The Add funds screen shows exactly what you pay and what gets credited before you confirm.

Before you start

You need a connected channel before you can add funds — a WhatsApp number, with its payment method set up. Until then the Add funds screen tells you what is missing instead of taking a payment. This is deliberate: money on a balance you cannot spend helps nobody.

If you are not there yet, see Connect your WhatsApp number.

Steps

1. Open Recharges.
2. Enter an amount, or tap one of the quick-pick chips.
3. Optionally add your GSTIN if you want a GST tax invoice in your business's name. It is checked as you type; only a verified GSTIN is used.
4. Check the total. For Indian accounts, 18% GST is added on top of the amount you chose — see below.
5. Click through to Razorpay and pay by card, UPI, net banking or wallet.
6. On success you return to Wap2b and the balance is credited immediately.

How much you can add

Three rules apply in every currency:

• Your first top-up may be smaller than later ones, so you can try the platform without committing much. In some currencies — Indian rupees among them — one figure applies to every top-up.
• Every top-up after that meets the standard figure, which is set so a payment is worth processing and leaves you a balance you can actually send with.
• This is not the monthly minimum. The smallest top-up is what you add in one payment; the monthly minimum is what you use over a month. One top-up usually covers several months of it.
• Amounts are whole numbers. No paise, cents or centavos.

The figures for your currency, which is the one you chose at signup and cannot change. The headline figure on each card is your monthly minimum spend, not a top-up rule — the top-up limits are the line beneath it:

These are different things, so one top-up may cover several months. The minimum is the least you spend on messages in a calendar month; the top-up figures are the least and most you can add to your balance in a single payment. Divide your balance by the monthly minimum to see how long it lasts if you send nothing at all.

The Recharges screen always shows your own limits beneath the amount box, so you never have to look them up here.

If you need more than the per-top-up maximum, run the payment more than once, or open a ticket and we will help.

Tax

Indian accounts pay 18% GST on top of the amount they enter — it is added, not taken out of it.

Choose ₹500 and you pay ₹590. The ₹90 is tax, collected and remitted, and never spendable on messages. Of the ₹500 base, ₹495.05 is credited to your balance — the remaining ₹4.95 is the 0.99% platform fee. The Add funds screen shows all of this before you pay.

Every other currency is charged no tax by us. The amount you enter is the amount you pay — the 0.99% platform fee still comes out of the credit, so a $25 top-up costs $25 and reaches your balance as $24.75. You get a plain invoice rather than a GST one. If your own country requires you to account for tax on an imported service, that is between you and your accountant — the invoice from Orders is what they will need.

Where the money goes

Nothing is deducted at top-up. The full base amount sits in your balance and is drawn down message by message, at the rate for that message's category and destination country. You can see every movement in your wallet.

If something goes wrong

• "Add funds" is blocked or greyed out. No channel is connected yet, or your number's payment method is not set up yet. The screen names which one. See Connect your WhatsApp number.
• The payment succeeded but the balance looks unchanged. Refresh. If it is still wrong after a minute, check Orders — if the order is there, the money is accounted for and we can reconcile it; open a ticket with the order number.
• "The smallest top-up is …". The amount you entered is under the threshold for your currency. In most currencies the first top-up may be smaller and the standard figure applies after that; in some, including rupees, one figure applies to every top-up. See the figures above for your currency.
• The amount was rejected as invalid. Top-ups must be whole numbers.
• You need an invoice for a payment you already made. Download it from Orders. See Invoices, receipts and refunds.

Next

Send your first message.