Refunds Policy

All purchases on Wap2b are final upon completion of payment. Refunds are not offered for non-use, change of mind, or dissatisfaction with the service. The only situations in which a refund may be considered are the specific exceptions listed in Section 6. Outside those exceptions, Add Funds transactions, account balance, and add-ons are non-refundable.

Your account balance is activated immediately when an Add Funds transaction succeeds and is non-refundable once activated. The balance is valid for 12 months from your most recent activity — either an Add Funds transaction or any platform usage (outbound message, incoming customer message, AI agent reply). Every activity resets the 12-month window.

You will receive reminder emails at 30 days and again at 7 days before the balance expires. If no activity occurs within 12 months, any remaining balance is forfeited and not refundable. After forfeiture the account is marked dormant; adding funds at any later date reactivates it.

We do not refund balance because you decided to stop using the service, switched to another provider, or did not end up sending the messages you planned to.

Each currency has a minimum Add Funds amount so that payment-gateway fees stay under 3% of the transaction and you have enough balance for meaningful usage. Your first Add Funds uses a lower threshold; subsequent transactions use the standard threshold. The exact minimums for your billing currency are shown on the Add Funds screen.

Outbound messages go through a balance-gated chokepoint that handles failures cleanly. The treatment depends on where the failure happens.

Free — no balance deducted:

• Insufficient balance at the time of send.
• Profile not yet onboarded to Meta (no WABA, no business token).
• Template not found, not approved, or not editable.
• Input validation errors (missing recipient, malformed payload).
• Pricing missing for the requested message category.

These rejections never reach Meta, so no infrastructure cost is incurred and no balance is deducted.

Charged — small platform fee of ₹0.05 per send (auto-converted to your billing currency) applies when the message reaches Meta's API but Meta returns an error in the response:

• Recipient phone number is not registered on WhatsApp or is blocked.
• Template was rejected at submission time or the WABA was paused mid-send.
• Rate limit or messaging-tier exceeded.
• Account quality issues flagged by Meta during the call.

The fee covers the network and reconciliation cost we incur per Meta API call, including cases where Meta partially bills us for an attempted conversation. It does not apply to messages that succeed (those are billed at the normal per-message rate) or to messages we caught before calling Meta (free, as above).

Broadcasts and AI agent replies debit balance at the time the job is queued, then send asynchronously. If the queued job later fails downstream (worker crash, Meta timeout), our reconciler issues an automatic balance refund. Refunds are idempotent and enforced at the database level — a job can never be refunded twice. These automatic refunds are not subject to the exception process in Section 7.

Wap2b accounts are free to create. You don't pay anything until you add funds. The free signup is meant for you to evaluate the service, connect a number, and send test messages. We do not offer refunds on the grounds that, after signup or initial use, the service did not meet expectations.

Refunds may be considered only in the following verified situations:

• Duplicate or billing-system error. Your card was charged more than once for the same Add Funds transaction, or a Razorpay / billing system error caused a charge that did not reflect on your account.
• Verified technical fault on our side. A defect on the Wap2b platform prevented you from using balance you already paid for, for a significant portion of your account's lifetime, and our team was unable to resolve it.

Exception requests must be raised by emailing support@octetlogictech.com within 7 days of the transaction. Requests made after 7 days will not be considered.

All exception requests are reviewed on a case-by-case basis. The decision of Octet Logic OPC Private Limited is final. Approved refunds are issued through Razorpay to the original payment method.

If you believe a charge is incorrect or a refund should have been issued, please contact us first at support@octetlogictech.com. We aim to respond within one business day. Most disputes are resolved within 5 business days without involving your bank.

Filing a chargeback with your bank or card issuer without first contacting us may result in suspension of your account pending resolution of the dispute. This protects both you and us from fraudulent or mistaken disputes.

Once a refund is approved under Section 7, it is processed through Razorpay to the original payment method:

• Credit / debit cards: 5–7 business days to appear on your statement.
• UPI: typically same-day or next-day.
• Net banking: 3–5 business days.
• International cards: 7–15 business days depending on issuer.

We do not hold customer funds — Razorpay processes the refund directly. We will share the Razorpay refund reference ID so you can follow up with your bank if needed.

Octet Logic OPC Private Limited
#3-6-268, 2nd Floor, Reliable Business Chambers
Himayatnagar, Hyderabad, Telangana 500029, India
support@octetlogictech.com