When your balance expires
Your balance is valid for 12 months from your last top-up. After that, whatever is left is forfeited.
How the clock works
There is one clock, and only one thing resets it.
- Adding funds resets it. Every top-up sets a fresh 12 months from that day, covering your whole balance — the new money and whatever was already there.
- Spending does not. Sending messages, however many, does not extend validity.
Using the account is not enough
This catches people out. An account that sends messages every day but has not been topped up for eleven months is eleven months into its clock. Only a top-up moves it.
The current expiry date is shown on Wallet.
An example
| Date | What happened | Valid until |
|---|---|---|
| 5 March 2026 | Added ₹2,000 | 5 March 2027 |
| Through the year | Spent ₹1,400 on messages | 5 March 2027 — unchanged |
| 20 November 2026 | Added ₹1,000 | 20 November 2027 |
At that last top-up the whole remaining balance — the ₹600 left over plus the new ₹1,000 — is good until November 2027.
The reminders
You get emailed twice before anything is lost:
- 30 days before, with the amount and the date.
- 7 days before, as a final notice.
They go to your account email address. If you have people who watch billing, make sure that address reaches them.
Keeping a balance from lapsing
- Add funds before the date, even a small amount. Any top-up resets the whole balance for another 12 months.
- Do not over-fund far ahead. Buying two years of messaging in one payment starts a 12-month clock on all of it.
- Watch the date on Wallet if you send seasonally and can go months between top-ups.
What forfeiture looks like
On the expiry date the balance goes to zero and a expired credits entry appears in your ledger recording the amount. Your account stays open, your data is untouched, and adding funds brings it straight back to life.
Expired credit cannot be reinstated.
If something goes wrong
- Your balance expired and you did not see the emails. Check spam, and check the email on Update Profile is one you read.
- The expiry date is sooner than expected. It is 12 months from your last top-up, not from your last activity. That is usually the surprise.
- You topped up and the date did not change. Refresh Wallet. If it is genuinely unchanged, open a ticket with the order number.
- You want your expired balance back. Please open a ticket — we cannot promise anything, but we would rather hear about it than not.